Refund policy

We take great pride in the care of our plants in our greenhouses as well as in the specially designed protective packaging we use to ship our plants. Plants don’t love drastic changes to their environment so some weariness or minor cosmetic blemishes are to be expected.

If there are any complications with your Bloom Baskets shipment, email us at bloombaskets.customerservice@gmail.com or fill out our Contact Us form for assistance. We’d love to help!

Damages and issues: Please inspect your order upon delivery and email us at bloombaskets.customerservice@gmail.com with pictures immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Replacements and/or Refunds are issued at our discretion depending on the level of damage to the plant. A Replacement or Refund may be refused by Bloom Baskets at any time.

Exchanges: Due to the perishable nature of plants, we do not accept exchanges at this time.

Exceptions / non-returnable items: If the loss of a product is due to an incorrect shipping address or missing information entered at checkout, no replacement or refund will be provided.